Paying Your Bill Online: when paying your bill online, please make sure that you are going directly to the Missoula Bone & Joint Online Bill Pay Option. If you pay via a different link, for example doxo.com you will be charged a service fee (they are a third party company with no affiliation to us). Missoula Bone & Joint does not charge a service fee to process online payments. If you have questions about paying your bill, please call our billing department directly at (406) 532-8065
Insurance: At Missoula Bone & Joint, we are preferred providers with many insurance companies, including workers’ compensation and Medicare. Please contact your insurance company to verify eligibility and coverage. The following is a list of insurances that we are contracted with as well as preferred provider organizations (PPOs):
This list changes from time to time so please call your insurance company before your visit or give us a call (406) 532-8779.
- Allegiance & Cigna Allegiance
- Blue Cross (Traditional, FEP, HMK, Medicare Advantage PPO and HMO, HELP, Blue Focus, Blue Options)
- Medicare **
- Missoula County Benefits
- Montana Health Co-op
- Pacific Source
- Pacific Steel
- Railroad Medicare
- Tribal Health
- Tricare West Region
- VA Triwest
- Allegience PPO
- First Choice PPO
- Health InfoNet PPO
- Interwest PPO
- Multiplan PPO
- Western Integrated Care
* We are NOT contracted with Humana Gold, a Medicare HMO, because of the pre-authorization requirement by your primary care physician for every service item which causes treatment delays as well as non-payment of services. We are sorry for any inconvenience this causes you. We are contracted with BCBS Medicare Advantage and regular Medicare.
**We are NOT contracted with AETNA, Cigna, Corvel/Corecare, First Health/Coventry, HEHA, Integrated Health, Medicaid of Idaho, New West Medicare, OWCP, PPO USA, Preferred Medical Claim Solutions, Rockport, Three Rivers Pro. Net, Sterling Medicare Select, Tricare (West Region), United Healthcare, Champ VA.
Insurance Information for Veterans:
We do accept and bill to VA Triwest, Tricare, and Tricare for Life. We can help you navigate the system to get you the care you need. If you have questions please call our billing department at (406) 532-8779. We are not contracted with Champ VA.
Insurance Information for Urgent Care Patients:
Missoula Bone & Joint is not a free-standing Urgent Care facility. We are required to bill your urgent care visit to your insurance company as an "Office" visit instead of an "Urgent Care" visit. What this means is that your insurance company may pay the benefits differently if billed under "Office" versus "Urgent Care" and your out-of-pocket expense may differ.
Attention Patients with Missoula County Benefits:
If you have a NEW injury and are being treated through Urgent Care, you are responsible for a $15 co-pay at your initial visit. The first set of x-rays are covered at 100% but you will be responsible for any deductible or co-insurance amounts for additional services provided (i.e DME, casting, injections). In addition, you will be responsible for any deductible or co-insurance amounts for any subsequent visits.
Payment: If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express. If you need to speak to us with regards to payment please call our Billing department: for a question related to your bill or insurance, please call our billing specialists at (406) 532-8779. To pay a bill call (406) 532-8065.
Surgery Billing: If surgery is required, separate statements will be sent to you for each provider of services. You may receive billing from each of the following:
- Physician
- Surgery Center or Hospital
- Surgical Assistant
- Anesthesiologist
- Pathology/Lab
- Durable Medical Equipment (DME) Providers
Workers’ Comp: You are required to provide the following information upon scheduling your appointment:
- Work comp carrier and address
- Date of injury
- Claim number
- Employer at time of accident
- Adjustor and contact number
This information will ensure accurate and timely filing of your claims. Without this information we will be unable to submit your claim to your work comp carrier and, therefore, will ask for payment at time of service.
If your claim is denied or not paid within a timely manner, we request that you file a personal claim with your health insurance and pay the charges in full. We recommend you notify your employer should there be any delays in settling your workers’ compensation claim.
Billing Questions: If you have a question related to your bill or insurance, please contact our billing specialists at (406) 532-8779. To pay a bill, call (406) 532-8065 or you may pay your bill online.