FREQUENTLY ASKED QUESTIONS

If surgery is required, separate statements will be sent to you for each provider of services. You may receive billing from each of the following:

• Physician
• Surgery Center or Hospital
• Surgical Assistant
• Anesthesiologist
• Pathology/Lab
• Durable Medical Equipment (DME) Providers

We are preferred providers with most insurance companies. However, to ensure that we are contracted with your specific health plan, please contact your insurance company prior to any appointments to verify eligibility and coverage.

Yes.

Many insurance companies require pre-authorization. Prior to any planned procedure our Pre-authorization Department will contact your insurance company to pre-authorize your surgery. We suggest that you contact them also in case additional information is needed. It is our policy to not schedule any workers’ compensation procedures prior to authorization being verified.

You will need to contact your insurance company for any facility restrictions.

The surgeon's fee covers the operative charge for your surgery and routine postoperative care for either 10 or 90 days, depending on your procedure. Charges for X-rays, casts, braces, supplies, etc. are not included in your surgeon's charge.

As a courtesy we will bill your primary and secondary insurance companies. If your insurance does not respond within 30 days the balance then becomes your responsibility. It will then be necessary for you to contact your insurance carrier regarding reimbursement.

Yes. You will be notified upon scheduling what payment will be required.

Please call our Patient Accounts Department at (406) 532-8779. They will be happy to discuss payment options with you.

Yes. We accept Visa, MasterCard, Discover, and American Express.

Please contact your pharmacy and have them fax a request to our office at (406) 721-6053.

Download and complete our Release of Information form. You can then mail it, fax it to (406) 721-6053, or bring it to our office.

Your records will be available within 10 days unless previous arrangements have been made.