Missoula Bone and Joint and Surgery Center
Payment Information
Our fees for services, including office visits and surgeries, are based on the level of professional skill required, the severity and complexity of the injury or illness, as well as the time spent treating you. Please do not hesitate to inquire about the charges for our services, however a precise estimate in advance may not be possible.
Payment for services may be paid at each appointment by cash, personal check, money order, or credit card. All patients are required to pay a portion of their bill at the time of service. Payment in full is due within 30 days of service unless previous arrangements have been made.
If surgery is required, separate statements will be sent to you for each provider of services. You may receive billing from each of the following:
- Physician
- Surgery Center or Hospital
- Surgical Assistant
- Anesthesiologist
- Pathology/Lab
- Durable Medical Equipment (DME) Providers
Insurance Information
As a courtesy to you, we will bill your insurance company. Insurance companies sometimes use the phrase "usual and customary" when discussing professional and facility fees. It is important that you understand that the insurance companies set their own "usual and customary" rates based on a wide geographical area and the fees we charge may differ.
We ask that you realize that services are rendered to a person, not an insurance company. Hence, the insurance company is responsible to the patient and the patient is responsible to us.
We are preferred providers with most insurance companies; however, we encourage our patients to contact their insurance company prior to any appointments to verify eligibility and coverage. The following is a list of our Preferred Provider Organizations (PPO's):
Worker's Compensation:
Our billing office will also file your worker's compensation claims. You are required to provide the following information upon scheduling your appointment:
- Work comp carrier and address
- Date of injury
- Claim number
- Employer at time of accident
- Adjustor and contact number
This information will ensure accurate and timely filing of your claims. Without this information we will be unable to submit your claim to your work comp carrier and, therefore, will ask for payment at time of service. If your claim is denied or not paid within a timely manner we request that you file a personal claim with your health insurance or pay the charges in full. We recommend you notify your employer should there be any delays in settling your worker's compensation claim.
What to Expect on Your First Visit
Our goal is to minimize your wait time prior to your scheduled appointment. Please understand that emergencies and delays occasionally occur. Patience in these situations is greatly appreciated and we will do our best to keep you informed if such delays do occur.
We would ask that you please contact our office within 24 hours of your scheduled appointment if you need to reschedule or cancel.
Every time a patient does not notify us that they will be unable to keep an appointment it prohibits another patient from being able to see one of our providers. If you do not let us know at least two hours prior to your appointment time that you will be unable to keep your scheduled appointment, you will be assessed with a "no-show." Two "no-shows" within a rolling 24 month period will result in a patient being discharged from our practice and no further appointments will be scheduled for him/her.
At time of registration we ask that you check-in 15 minutes prior to your scheduled appointment to complete the following paperwork:
- Patient Registration Form
- Health History Form
- Privacy Practices Acknowledgement Form
- Missoula Bone & Joint Financial Policy
- Health Information Portability and Accountability Act
These forms can also be printed from this website and completed prior to your appointment to avoid the 15 minute early check-in. Simply print the above forms, complete the necessary information, and bring them to your appointment. Please contact our office with any questions while completing these forms.
Red Flag Rules: In an effort to comply with federal Identity Theft Laws, Missoula Bone & Joint now requires that patients present photo identification for treatment. Please contact our office with questions regarding this policy. Thank you for helping us to protect you.
In addition to the above information, we also ask that you bring any pertinent x-rays. Please also provide your current insurance card (s) at that time. Our Patient Accounts Department will gladly submit your insurance claims. Please keep in mind that it is our policy to submit claims to your primary and secondary insurance companies only. If a tertiary policy exists we ask that the patient be responsible for filing this claim. Our office will gladly provide the information necessary to file these claims.
It is also the policy of Missoula Bone & Joint to collect a portion of your bill at time of service unless previous arrangements have been made. A late fee will be charged to those patients who do not provide a payment on the day of your scheduled appointment. Please contact our office for more information regarding this policy.